There is a standard (second class post) delivery charge of £2.95 which applies to all orders from the UK. First Class post is £3.95.
We dispatch worldwide, if the delivery service you require is not listed at checkout please ask us for a quote.
We will aim to dispatch your order within one to two working days, however, if some of the products you ordered are on backorder (ie we need to make them) please allow an extra 24-72 hours for your order to be ready to post. Thank you.
Once your package has been handed over to the postal service, things are out of hour hands and please allow 10 working days (for UK orders, five weeks for international orders) from the day after your item was supposed to be delivered for your package to arrive. After that, please contact us and we will send out a replacement (or a refund in the case than an item has become unavailable). Unfortunately we cannot do this before the 10 working day period is up, as Royal Mail will not pay compensation otherwise. Thank you for your understanding.
Postage upgrades (including tracked and insured delivery) are available.
With a view to saving the planet and to keeping postage costs as low as possible, packaging may be re-used. We usually use plastic-free packaging which can be recycled but will sometimes re-use plastic packaging. Please re-use or recycle at your end. Delivery notes are printed on recycled paper.
If you need to return your item(s) please do so within 14 days. Please get in touch if you have a problem. We will always endeavour to find a solution to your issue. For more information please also see our Terms and Conditions.