Delivery starts at £2.95 (second class post). The best service to choose though is the 48h tracked service @ £3.95. Other upgrades are available, please choose at checkout. Contact us if the service you require is not available. We usually use Royal Mail but are happy to use other carriers, please get in touch. There may be an additional charge for other carriers.
FREE UK 48h tracked delivery for orders over £75. Please note we may post larger orders in two or more separate parcels. We may also choose other delivery services (rather than our usual Royal Mail), with the same delivery time frame.
We dispatch worldwide, prices start from £12.99 and will depend on where you are and how much you order. If the delivery service you require is not listed at checkout please ask us for a quote. We always use a tracked service. We can supply you with a certificate of posting, please get in touch.
We will aim to dispatch your order within one to two working days, however, this may not always be possible in which case we will contact you if there is a delay beyond our 2 day processing time (please check your messages).
We usually post parcels first thing in the morning, the day after we receive orders (if they arrive before 5pm). If you have an urgent project and you would like us to post sooner, please call 01361 882116/text 0776 6600822 first to see whether wee can post earlier.
Once your package has been handed over to the postal service, things are out of hour hands and please allow 10 working days (for UK orders, five weeks for international orders) from the day after your item was supposed to be delivered for your package to arrive. After that, please contact us and we will send out a replacement (or a refund in the case that an item has become unavailable). Unfortunately we cannot do this before the 10 working day period is up, as Royal Mail will not pay compensation otherwise. Thank you for your understanding.
Postage upgrades (including tracked and insured delivery) are available. Please note that if you choose Special Delivery we will endeavour to shorten our processing times (however, for items on backorder the processing times are longer, see above), but orders placed after midday are unlikely to be with you the next day as we need time to cut, package and get packages to the post office. Please text (0776 6600822) or call (01361 882116) if you want a better idea about delivery times.
With a view to saving the planet and to keeping postage costs as low as possible, packaging may be re-used. We usually use plastic-free packaging which can be recycled but will sometimes re-use cardboard or plastic packaging. Please re-use or recycle at your end. Delivery notes are printed on recycled paper.
Refunds and Returns
If you need to return your item(s) please do so within 14 days. If 14 days have passed since your purchase, we can’t offer you a refund or exchange, but please contact us if you would still like to return your order and we will assess the situation on a case by case basis.
There is a 10% restocking fee for cut fabrics which will be taken off your refund. Please consider ordering fabric samples first to make sure the fabric is suitable for your project.
Please get in touch first if you have any issues with your order. We will always endeavour to find a solution to your problem. For more information please also see our Terms and Conditions.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please note that for cut fabrics there is a 10% restocking fee which we will take off the refund. Postage charges are not refunded.
Additional non-returnable items:
- Gift cards
- Downloadable patterns
To complete your return, we require a receipt or proof of purchase (such as your order number).
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@blythandbonnie.co.uk.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@blythamndbonnie.co.uk and send your item to: Blyth & Bonnie, Blythbank, Station Rd, Duns, TD113EJ.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift coupon will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Send your item(s)
To return your product, you should post your product to: Blyth & Bonnie, Blythbank, Station Rd, Duns, TD113EJ.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. For cut fabrics there will be a 10% restocking fee.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items (over £20), you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need Help?
Contact us for questions related to refunds and returns:
info@blythandbonnie.co.uk