Making a contract with us
When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.
In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this and there will be no contract between us.
If the goods are not available, we may offer to supply you with substitute goods. If this is the case, we will contact you before despatch.
To order an item simply click on the ‘Add to Cart’ button on the product page. You can update quantities or remove the item in your shopping basket. When you have all the items you need choose a delivery option then press ‘Checkout’ to proceed to the checkout. You can view your shopping basket at any time by pressing the ‘View Basket’ button . Please see our delivery & payment page page for details on how to pay for your order.
If you have any problems during the payment stage, please contact us – we will have your order on file so you don’t need to go through the ordering stage again.
After the order is placed you will receive a confirmation email with your order details.
Every effort is made to represent the colours of the fabrics we sell accurately, however due to differences in monitor settings we cannot guarantee accuracy.
We much prefer ordering and payment through the website by credit card or direct bank transfer as this reduces our costs and allows us to spend more time making things. It is also the quickest way to receive your goods. If you prefer, you can email your order, making sure you give exact details of what you would like (preferably a link to the product), and we can send an invoice. Your order will be shipped once payment has cleared.
All fabric prices are priced by the quarter metre. Orders of more than one unit will be cut in one continuous length (e.g. 2=1/2 metre, 4 = 1 metre). If you order one unit (and if there is no option to choose either a long or a fat quarter) this will come as a fat quarter unless you tell us otherwise in the comments box at checkout.
A delivery charge of £2.75 applies to all UK orders. International delivery varies. If you are not sure about which delivery option you need to choose, please get in touch. Overpaid postage and packing charges for international orders will be refunded. For small orders we are dispatching Royal Mail First Class (tracked and signed for international orders) at the moment due to ongoing delays in the postal service. For larger orders a different service or carrier may be used, which may not be first class or equivalent. We will also do this should you have chosen a delivery method (for international orders) not appropriate to your order. In this case we will contact you before dispatch, giving you the option of paying a top up fee to get tracked and insured delivery. This is highly recommended in the current climate. Local delivery in Duns town is free. Free local pick up is also available. Packaging is usually made from recycled materials and recyclable, although we may re-use packaging materials when appropriate in order to keep postage costs as low as possible and to help save the planet.
Deliveries are currently delayed due to the Covid 19 situation. Although we mostly post first class, things are out of hour hands after that. Please allow 13 working days from the day after your item was dispatched for your package to arrive (four weeks for international deliveries). After that, please contact us and we will send out a replacement (or a refund in the case that an item has become unavailable). Unfortunately we cannot do this before the this period is up, as Royal Mail will not pay compensation otherwise. Thank you for your understanding.
Cancellation and Returns
You can cancel your contract at any time up to 14 working days after the day of delivery. To do this, please e-mail us or telephone us. You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.
If you cancel, you must return the goods to us at your own expense. You must ensure that the goods are packaged adequately to protect against damage. If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value. You will be given a refund to the value of the goods purchased on reception of your returned order by us.
This cancellation policy does not affect your legal rights — For example, if goods are faulty or misdescribed.
We endeavour to ensure that all orders are received in perfect condition, however we will give a full refund including postage if an order is less than satisfactory. Please contact us if you have any complaints about an order. We will accept returns of faulty goods up to 80 days after the contract is made.
Any information you provide is used only for processing your order, and we never store credit card details of any customer.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We will give you the chance to refuse any marketing email from us in the future.
The type of information we will collect about you includes:
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a ‘cookie’ which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.